Privacy

Effective Date: 10/16/2026

1. Introduction

Welcome to GNetwork. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

2. Information We Collect

a. Personal Information:

Registration: When you register for an account, we collect your name, email address, phone number, and possibly your payment information.
Event Creation: Brands creating events might need to provide additional details like event specifics, contact information, and possibly business registration numbers.
Contact Data: The name, email address, and phone number used to reach you about an invoice, a ticket, or an order — whether you entered it yourself or a host or admin entered it when invoicing you or adding you to an event.
Billing and Transaction Data: Billing name and address, the items or tickets purchased, amounts, taxes and fees, invoice and order records, payout and wallet balances, and the payment confirmation we receive back from our payment processor. Full card numbers are handled by our payment processor and are not stored on our servers.
User Content: Messages or images you share via our messaging system.
Imported Phone Contacts: If you use the My Contacts Import screen in the GNetwork mobile app, we collect only the contacts you explicitly select after in-app consent, limited to name, email, and phone. See Section 3 below.

b. Non-Personal Information:

Usage Data: We log how you interact with our services, including pages visited, features used, and the time spent on our platform.
Device Information: Data about the device you use, such as device type, operating system, unique device identifiers, and mobile network information.

3. Imported Phone Contacts

This section describes how GNetwork handles device address-book data from the GNetwork mobile app. We do not access your contacts unless you start an import yourself.

Contacts note: only user-selected contacts are uploaded, only after explicit in-app consent recorded server-side. Fields imported: name, email, phone.

a. When this happens

The GNetwork mobile app may access your device contacts only if you choose Import From Phone on the My Contacts Import screen. We do not read your address book in the background, and we do not automatically sync your full contact list.

b. Explicit in-app consent

Before any contact data is read from your device or uploaded to our servers, you must complete the in-app consent step on the My Contacts Import screen. That includes reviewing the disclosure, checking the consent box, and tapping Agree & Choose Contacts. We record that consent on our servers (consent version, platform, app version, and timestamp) before upload. The operating system’s Contacts permission prompt is shown only after that in-app consent is given.

c. What is uploaded

After consent, you review importable contacts on your device and choose which ones to import. Only the contacts you keep selected are uploaded and saved. We store only:

Name (first name and last name)
Email address
Phone number

We do not import notes, postal addresses, birthdays, photos, company names, social profiles, or other address-book metadata.

d. How imported contacts are used

Imported contacts are saved to your private My Contacts list on your GNetwork account. You may use them in your own Products and Event marketing systems — for example, inviting selected contacts to your products or events and managing audience lists. GNetwork does not sell imported contacts and does not use them to market GNetwork’s own services to those people.

e. Control and deletion

You can delete any imported contact from My Contacts at any time. You can also request deletion of your account and associated data as described in this policy and our Data Retention & Deletion Policy.

4. The Members Directory

Having an account and appearing in the Members Directory are two separate things. We use your contact and billing data to run your account no matter what — to issue and collect invoices, fulfill tickets, and operate the marketplace. Your listing in the Members Directory is a separate, optional disclosure that you control.

a. What the directory shows

If you opt in, the Members Directory displays a limited set of profile fields to other members: your name, your profile photo, your role on the platform, and the categories you list yourself under. It does not display your email address, phone number, billing address, invoices, orders, tickets, or wallet balance.

b. Opting in and hiding your listing

You can turn your listing on or off at any time under Settings → Privacy → Show in the Members Directory. Turning it off removes your profile from the directory going forward. Copies already cached by search engines or saved by other members may persist for a time outside our control.

c. Accounts created by a host or admin

A host or admin may create an account for you solely so they can send you an invoice or manage your attendance at an event. An account created this way is not listed in the Members Directory unless you claim it and opt in yourself. To claim it, request a password at Lost Password using the email address the host used to invoice or invite you; once you sign in, the account and its privacy settings are yours. If you cannot access that email address, please contact us here.

d. Hiding does not affect what you have paid for

Hiding your directory listing, or never opting in at all, does not cancel your tickets, void or excuse your invoices, or remove your access to your wallet and balances. No host may require you to appear in the directory as a condition of paying an invoice, registering for an event, or attending one.

5. How We Use Your Information

Service Provision: To facilitate event ticketing, manage messages between members, and provide customer support.
Invoicing, Payments, and the Marketplace: To process your contact and billing data so we can issue and deliver invoices, take payment, fulfill and validate tickets, run marketplace orders between members and vendors, calculate fees, affiliate commissions, and wallet balances, issue refunds, and keep the tax and accounting records we are required to keep.
Your Products & Event marketing: If you import contacts, to power your private My Contacts list and the Products and Event marketing tools on your account (only for the contacts you chose to import).
Marketing Communications: When you create an account, make a purchase, or register for an event, we may send you marketing emails about GNetwork news, features, events, and offers, including events and products from brands on our platform. Every marketing email includes an unsubscribe link, and you can opt out at any time. Opting out does not stop transactional messages such as receipts, tickets, invoices, and account or security notices. We send marketing text messages only if you have separately agreed to receive them, as described in SMS Text Messaging below.
Analytics: To understand usage patterns and improve our services.
Legal Compliance: To comply with legal obligations or protect our rights.

SMS Text Messaging

We only send text messages to the mobile number you give us when you have agreed to receive them. You can agree in two places, and each one is a separate choice:

At sign up: Below the phone number field, the checkbox “Consent to SMS marketing via Brands and Event hosts.” If it stays checked when you create your account, brands and event hosts on GNetwork may send you marketing texts through our platform about their events, products, and offers.
At checkout for event tickets: Below the phone number field, the checkbox “I agree to receive SMS updates about my event ticket. Msg & data rates may apply. Reply STOP to opt out.” If it stays checked when you place your order, we and the event host may text you about that ticket and event, such as reminders, door and venue details, and schedule changes.

Both checkboxes are checked by default, and you can uncheck either one before you continue. Agreeing to receive texts is not a condition of creating an account or buying a ticket. We record your choice, the time you made it, and the wording you saw.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or reply HELP for help. You can also contact us to stop texts. Opting out of texts does not cancel your tickets or stop transactional emails.

We do not sell your mobile number, and we do not share your mobile number or your text messaging consent with third parties for their own marketing. Brands and event hosts send marketing texts through GNetwork, and SMS delivery providers process your number only to deliver those messages on our behalf.

6. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: For example, payment processors, data analytics companies, or event partners.
Email, SMS, and Marketing Providers: Email and SMS delivery and marketing automation providers (such as Klaviyo), which process your name, email address, phone number, and account activity on our behalf to send communications. They may not use your data for their own purposes.
Hosts, Vendors, and Event Organizers: When you buy a ticket, pay an invoice, or place an order, we share the contact and order details the seller needs to fulfill it and to keep their own records. This sharing happens whether or not you appear in the Members Directory, and it is separate from it.
Legal Reasons: If required by law or to protect our or others’ rights, safety, or property.
Business Transfers: In connection with any merger, sale of company assets, or acquisition.

Imported phone contacts stay on the importing user’s account. We do not share them with other members, and we do not sell them.

7. Data Retention

We retain your personal information as long as necessary to provide you with our services or for other essential purposes like complying with our legal obligations, resolving disputes, and enforcing our agreements. Imported contacts remain in your My Contacts list until you delete them or request account deletion.

8. Your Rights

Depending on where you live, you may have rights to:

Access or update your information.
Request deletion of your data.
Opt out of marketing communications.
Object to processing of your data.

Please contact us here to exercise these rights.

9. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, hence we cannot guarantee absolute security.

10. Children’s Privacy

Our services are intended only for adults. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it and close the associated account. If you believe a minor has provided us with information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us here.